Regulations
TERMS OF SERVICE:
1. The terms and conditions set out the rules for using the website and other matters of order.
2. Ignorance of this document is not the basis for a complaint, which will be considered negatively.
3. Access to the service is established by registering the user via the website, telephone application or by electronic means.
4. Access is granted only to persons who represent the counterparty in question and it is prohibited to grant access to third parties.
5. The use of the ordering service is intended to allow you to familiarize yourself with the company's offer by mutual settlements and allows you to place an order 24 hours a day, 7 days a week. (excluding the time required to carry out maintenance work) the exact conditions for the provision of services by telephone is described in Item 20 of these regulations.
6. Placing an order results in a preliminary reservation of the ordered article and is not tantamount to making a purchase, and the goods presented on the Website do not constitute a commercial offer within the meaning of art. 66 par.1. The Civil Code.
The prices of items with the status "available in stock" are current and binding,but may change, which will be notified to the contractor in writing or by phone.
Prices for articles with the status of " on order within ... days" is current on the date of last availability on the site is an indicative price and subject to change.
The Operator has the right to correct the order by informing the ordering Party of this fact.
7. Delivery costs: the goods are sent at the expense of the ordering party - an additional item on the invoice "transport cost" is added . If the weight of the shipment exceeds 30kg, regardless of the invoice value, the cost of the shipment will be determined individually with the recipient.
8. Due to the specifics of packaging and shipping of goods - each order is treated separately (there is no concept - "please add to the previous order") and the delivery costs of such an order are calculated in/g Item 7.
9. All data presented by the service is presented in an informative form. Despite our best efforts, we do not guarantee that the published technical data and photos do not contain defects or errors, which, however, can not be the basis for claims. All trade names, product names, company names and their logos used on our sites belong to their owners and are used for identification purposes only. They may be registered trademarks. All materials, descriptions and photos presented on our pages are used for informational purposes.
9.1 if any spare part of a vehicle is protected as an industrial design for the benefit of the vehicle manufacturer or the vehicle manufacturer's supplier.
We inform
Products protected as an industrial design for the benefit of the vehicle manufacturer or the vehicle manufacturer's supplier.
Products are a component part of a complex product, it can be purchased,stored,offered,promoted,advertised,sold and used solely for the purpose of repair, that is, for the replacement of parts in order to restore the original form of the vehicle.
The products may not be purchased or used for any other purpose.
Use of the products for any other purpose may be considered a violation of the rights of registration of industrial design and result in legal liability.
10. Photos and other graphic elements are the property of ARKOTRANS S. C. and it is forbidden to distribute and use them without the consent of their owner.
11. The placed order is handed over for execution, possible cancellation of the order can be made only by phone by informing the merchant about this fact at Tel. 58 3003031 com. 512254619 503117577
12. Login and password are confidential. All orders placed in the system through third parties using a login and password will also be processed and complaints about this fact will be considered negatively, therefore, we ask you to properly store the received data and not to disclose them to third parties.
13. The Operator, to the extent possible and necessary, will strive to expand the information and services provided through this website. Therefore, the Operator reserves the right to temporarily disable the system without prior information.
14. The Operator has the right to immediately block the user's access to the system in case of violation of the provisions of the regulations, especially after the provision of his login and password to third parties.
15. The Operator reserves the right to refuse to grant access to the service without giving a reason.
16. By accepting the terms and conditions, I agree to receive the newsletter in the future, from which I can unsubscribe at any time after reporting this fact by e-mail and I have read the instructions for the protection of personal data.
17. By accepting the terms of use, I agree to the collection and processing of my personal data for marketing purposes. The data controller is ARKOTRANS S. C.
18. The refund can only be made on the basis of notification of this fact in writing to the e-mail address info@bus-art-parts.pl within 7 days of receipt of the order by the customer . The return may take place only after the seller accepts the return . The goods must be intact and in their original packaging. The cost of transporting the goods back is covered by the contractor. The refund on the basis of the correction of the sales document will be made by bank transfer to the bank account indicated by the counterparty only after confirmation of receipt of the purchase from the emial address korekta.faktury@bus-art-parts.pl
19. Goods from a sale or individual order, as well as electrical and electronic components, are not subject to return.
20. Scope of provision of services by electronic means .In order to use the website, you must have a device with internet access and a browser installed. In order to use the website and purchase products available on the website, you must also have an active email account.
You may browse and use the website only for your personal, non-commercial purposes and in accordance with these Terms of Use.
You agree that you will not use the website to send spam (commercial or non-commercial), chains or multiple messages of any kind, including, without limitation, distribution letters to a person who has not specifically consented to be included in such a list.
You will not transmit, distribute, introduce or otherwise make available through the website a computer virus, key loggers, spyware, computer worms, Trojan Horses, time bombs or other malicious or harmful programming (collectively, "viruses"). You may not use the website in connection with requesting, collecting, obtaining or storing any personal data, passwords, bank account information or information about other users of the website. You may not use any data mining, robots or similar data collection and retrieval tools in connection with the website. If you download software or other content from the website, you do so at your own risk.
In the event of changes to the terms of use, a consolidated version will be made available on the website. Please check these Terms of Use before you use the website to determine whether there has been a change from the version in force during your previous visit. Your continued use of the website confirms your unconditional acceptance of the current terms of use in their entirety. If you do not agree to change the terms of Use, please leave and do not use the website.
21.Scope of responsibility
1.The seller declares that thanks to many years of experience in the automotive industry, it has the opportunity to provide customers with a wide range of products at a competitive price and availability. However, the seller is not responsible for the suitability of the goods purchased by the customer for the implementation of the project intended by the customer, as well as does not provide advisory services, in particular with regard to the method, necessity or reasonableness of repairing the customer's vehicle. The seller is not responsible for the correct Assembly of the parts by the customer.
2. Any claims of the customer related to the execution by the seller of the customer's order are limited to the amount that together may not exceed the price of the delivered goods.
3. The seller's liability does not cover defects caused by improper storage, transportation, poor assembly or resulting from normal wear and tear.
4. The provisions of paragraph 21 do not infringe the mandatory provisions of law.
22. Complaints / warranty
1.The provisions of this paragraph regulate the rights of business entities arising from guarantees in accordance with the principles set out in these terms and conditions and modify the relatively applicable provisions of legal acts relating to this matter, while they do not exclude the rights of the client arising from mandatory provisions. The seller is liable to the customer if the item sold has a physical or legal defect.
2. Defects of the goods detected after receipt of the goods in accordance with § 4 paragraph 7 of the regulations must be reported to the Complaints Department immediately, no later than within 7 days from the date of detection of the defect in writing informing the seller in advance by e-mail or telephone . The application must contain the customer's address data, e-mail address and telephone number to the contact person, the product Index, the purchase invoice number and a description of the defect found.
3. To comply with the above deadline, it is sufficient to send a notification of the defect before its expiration.
4. Complaints can be submitted by email or in writing
5. The customer is obliged to deliver the advertised goods to the seller,at his own expense, unless stony decides otherwise.
6. In cases specified individually by the Complaints Department of the seller, it is possible to send photo documentation of the advertised part as sufficient to consider the complaint. In this situation, it is not necessary to send the claimed part, but on condition that you allow access to this part until a decision is made on how to consider the complaint.
7. The seller may ask the customer to complete the complaint application with the data necessary to consider the complaint. In this case, until the required data is completed, all actions of the seller related to the consideration of the complaint may be suspended and the time for consideration of the complaint is extended by the waiting period for the completion of these data.
8. The information necessary for the consideration of the complaint is in particular the customer's address data, e-mail address and telephone number to the contact person, the product Index, the number of the purchase document and the description of the defect found; the date of occurrence of the defect; the date of installation or purchase of the defective goods; a description of the defect or its accompanying symptoms. In addition, in the case of spare parts, the data of the vehicle in which the defective goods were installed are necessary, in particular the brand; model; year, VIN number; mileage at the time of installation and at the time of the defect.
9. As part of the claims, the customer is entitled to the following forms of complaint processing: repair, price reduction, exchange for goods free of defects or withdrawal from the sales agreement. In the case of recognition of claims, the decision on how to remove the damage is made by the seller.
10. Consideration of claims is carried out immediately, provided that the seller provides all required materials / documents and the claimed goods. The seller is not responsible for the time of consideration of the complaint to the extent that it depends on the provision by the customer of complete information that is required in the application form.
11. The seller's liability applies only to defects that have become apparent no later than 1 year from the date of delivery of the goods to the customer, provided that the seller receives a complaint before the end of this period.
12. In order to pursue claims, the customer is obliged to send the seller defective goods.
13. In the case of claims related to the identified defect of the goods, the seller sets the following conditions for consideration of the complaint:
a) the seller's liability period is 1 year from the date of delivery of the goods to the customer
b) the time limit for notifying the seller of the defect of the goods with the contract is a maximum of 1 month from the date of detection of the defect,
c) the deadline for delivery of the claimed goods from the date of notification of the defect is 1 month failure to meet the above deadlines results in a refusal to consider the complaint.
14. The seller informs that a part of the offered goods is transferred to the manufacturer's warranty on the terms specified in the terms of the warranty granted by the manufacturer of the goods. The terms of the guarantees are set out in the warranty cards provided to customers during the sale or on the seller's website.
23. Protection of personal data
1.All data transmitted by the customer to the seller are protected in accordance with the personal data Act and are not subject to processing for any purposes other than the execution of orders. The buyer provides personal data voluntarily and has the full right to inspect, correct or request the termination (deletion) of the processing of their data stored in the seller's database in accordance with the act "on the provision of electronic services" of July 18, 2002 (Journal of Laws of 2002, No. 144, item 1204). Placing an order with the seller means consent to the processing of personal data by Arkotrans S. C. [detailed data of the administrator can be found in § 1 of the regulations] for the purpose of its implementation. After the completion of the order, the data may be deleted at the customer's explicit, written request sent to the following e-mail address: sklep@arkotrans-czesci.pl , to the address of the company or to the number 58 300 30 31 in the event that the buyer does not request the deletion of the data, they will be stored in compliance with all required confidentiality standards until the next order is completed or the disposal of the deletion from our database.
2. In connection with the entry into force on 25 May 2018 of the regulation on the protection of personal data in accordance with the - General Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (GDPR), we ensure that the personal data of our contractors are processed exclusively for the purposes related to the performance of contracts for the sale of goods and services and making payments, handling complaints, handling applications electronically and traditionally, and using the online store.
3. We would like to inform you that the administrator of our personal data of contractors is Arkotrans S. C. with its Registered office in Gdansk at UL. Kartuska 255a. personal data are processed in connection with the sale of goods and services carried out within the framework of the activities of Arkotrans S. C.
3.1 contact details of the Data Protection Officer: rodo@arkotrans-czesci.pl
3.2 the administrator's representative is Dariusz Karasiewicz-Inspector of Personal Data Protection: rodo@arkotrans-czesci.pl
3.3 personal data are processed for the purpose of fulfilling the contract for the sale of goods and services, making payments, handling complaints, handling applications electronically and traditionally, and using the online store
3.4 personal data will be stored until the binding sales agreement is in force and for the period required by tax law.
3.5 after the processing of personal data for the original purpose has been completed, the data will only be processed for the purpose of possible mutual claims.
3.6 the provision of personal data is voluntary but necessary to achieve the purposes described in point 3.
3.7 personal data in Arkotrans S. C. is processed in a secure manner and will not be transferred to any other entities.
3.8 as a personal data controller, we provide the right to access the data, rectify it, delete it on request or restrict its processing. The data subject shall have the right granted by the European legislator to object at any time to processing of personal data concerning him or her, as well as the right to object at any time to processing of personal data concerning him or her to processing of personal data concerning him or her.
3.9 in the case of voluntary consent, everyone whose personal data we administer has the right to withdraw consent to the processing of data at any time, which does not affect the lawfulness of processing that was carried out on the basis of consent before its withdrawal.
3.10 the data subject shall have the right to lodge a complaint with the supervisory authority responsible for the protection of personal data.
Glossary of useful terms
The following descriptions do not have the character of strict definitions. They are intended only to approximate some of the terms used in this document.
- cookie - this is a small piece of information stored by the server on the user's computer in a cookie.txt that the server can read When you reconnect from this computer,
- system log - this is the information that the user's computer transmits to the server with each connection, it may contain various data (e.g. IP number), from which you can more or less accurately determine where the connection came from,
- IP address - an individual number, which, as a rule, has every computer connected to the Internet, the IP number can be permanently associated with a given computer (static) or assigned to it for a given connection (dynamic)